Resident Student Technology Support

Students are limited to two personal devices which will be authorized for connection to the Stevenson network, typically a PC, laptop, or a gaming system in a residence hall. Students are not allowed to connect wireless access points, network switches, gateways, printers, or any other devices to the network. Unauthorized devices detected on the network will be black-listed and denied access. Technology problems for student residents can be submitted to Tech Connection via the phone, 443-334-3000 or x3000, through the ticketing system at helpdesk.stevenson.edu, by e-mail to <helpdesk@stevenson.edu>, or via the Tech Connection link found under the quick links section of the Stevenson University main webpage. If, after evaluation of the issue, the problem is beyond the scope of support provided, Tech Connection staff will make suggestions on what the student’s next step might be, however, University staff will not repair student-owned equipment. The OIT staff will help resolve any software problems if possible; however, the University will not install any software on student-owned equipment. More IT related information is available on the Office of Information Technology’s website.